Welcome to Cherish Your Travel, your trusted partner in creating curated, unforgettable travel experiences. Please review the following policies and FAQs before booking with us to ensure a smooth and transparent process.
Policies
Consultation Policy
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All travel consultations require a non-refundable consultation fee. This fee covers the time and research involved in preparing your custom quote or itinerary.
Due to frequent last-minute cancellations and time misuse, all consultations are final and non-refundable.
Quote Turnaround
Please allow 3–7 business days following your consultation for complete quotes or itinerary delivery. Rush services may be available for an additional fee.
Payments & Deposits
Deposits are required to begin the booking process.
Final payments must be submitted by the due date provided at booking.
Accepted forms of payment include most major credit cards through secure invoice links.
Cancellation & Refunds
Payments made through Cherish Your Travel are non-refundable unless otherwise stated.
Refunds are only issued if vendors (such as airlines or hotels) allow them under their terms.
We strongly recommend purchasing travel insurance to protect your investment.
Travel Insurance
Travel insurance is highly encouraged for all bookings. This protects you in case of trip cancellation, delay, medical emergencies, or baggage loss.
Required Documents
Clients are responsible for ensuring the following:
Passports are valid for at least 6 months beyond travel dates
Required visas or travel authorizations are obtained in advance
All destination-specific health and entry requirements are followed (vaccinations, testing, etc.)
When Booking A Driver Deposit Must Be Paid To Secure Driver Pick Up.
Frequently Asked Questions (FAQ)
1. What’s included in a travel consultation?
Your consultation includes:
Flight and hotel options
Airbnb alternatives (if requested)
Transportation suggestions
Activity recommendations
A quote based on your preferred travel dates and budget
Optional: Full itinerary planning with timelines, packing list, captions, TSA-approved links, and documents.
2. Can I book just a flight or hotel through you?
Yes. You may request a full package or select individual services like hotel bookings, excursions, or flight searches.
3. What’s the difference between a quote and a custom itinerary?
A quote outlines general pricing options.
A custom itinerary is a personalized day-by-day plan with added extras like themes, captions, outfits, activities, and time blocks. This takes 5–7 business days to complete following your consultation.
4. Can I request changes after confirming?
Minor updates may be accepted within 48 hours of booking confirmation. After that, change fees may apply depending on vendor or airline policy.
5. Do you offer payment plans?
Yes. Payment plans are available depending on your destination, vendor requirements, and overall package cost. A deposit is always required to begin.
6. Can I book for someone else?
Yes, but you’ll need to provide their full name, contact information, and identification (for flights or international travel) to proceed.
7. Do you plan group trips?
Yes. Whether you’re celebrating a birthday, organizing a girls trip, planning a couple’s retreat, or hosting a group event, we provide full planning services. Group leaders may qualify for additional perks or credits.
All guests are required to provide an emergency contact in case of any unforeseen situations. Please note that Cherish Your Travel is not liable for any lost, stolen, or damaged items.
We strongly recommend keeping your passport, cash, credit cards, and debit cards secure at all times, and locked away whenever possible.
Travel insurance is strongly recommended when traveling outside of the country. Additionally, we advise bringing extra cash for gratuities for service providers or in case of unexpected situations, including the need to seek medical treatment.
Group Trip and Hosted Trip Policies
Please carefully read below the policies and procedures and information.
Transportation & Excursion Policy Addendum
15-Minute Grace Period for Pickups & Excursions
To ensure timely and efficient service for all guests, a 15-minute grace period applies to all scheduled pickups, activities, and excursions.
• The grace period begins at the scheduled pickup time or when the driver arrives, whichever is later.
• Guests must be physically in the vehicle and ready to depart within 15 minutes of the driver’s arrival.
• If a guest is not in the vehicle after the 15-minute grace period, the driver is authorized to depart.
• Guests who miss their pickup will be considered a no-show and must arrange and pay for their own transportation to the destination or next activity.
• Missed pickups due to late arrival are non-refundable.
Leaving the Group & Unauthorized Transportation
• Guests are required to remain with the assigned group, driver, and transportation unless prior approval or clear communication has been given to company staff.
• If a guest leaves the group without notifying staff, chooses to travel with other transportation providers or drivers, or otherwise separates themselves without communication, the company will no longer be responsible or liable for that guest.
• The company is not liable for any incidents, including but not limited to missing persons, injury, loss, harm, or other adverse events, that occur after a guest separates from the group without authorization.
• The company can only assume responsibility for guests who are under the direct supervision of our drivers and staff.
Guest Conduct & Respect Policy
• Disrespectful behavior toward staff, drivers, vendors, or other guests is prohibited.
• Bullying, harassment, or intimidation of any kind is prohibited.
• Body shaming or discriminatory remarks are prohibited.
• Taking photos or videos of individuals without their knowledge or consent is prohibited.
• Guests engaging in unacceptable behavior may be removed from the activity or excursion without refund, and the company reserves the right to refuse future service.
Missed Days, Activities & No-Refund Policy
• If a guest misses one day or any day of the trip, there will be no refund issued.
• This policy applies to all components of the trip, including but not limited to dinners, excursions, transportation, activities, and scheduled events.
• If a guest is late to, misses, or does not attend any scheduled dinner, excursion, or paid activity, no refund will be provided.
• Missing any portion of the itinerary for reasons including late arrival, oversleeping, personal choice, or failure to arrive on time is considered a forfeiture of that service.
Weather-Related Policy
• Weather-related conditions are the only circumstance under which a day, activity, or excursion may be eligible for transfer or rescheduling.
• Weather determinations include conditions deemed unsafe or impractical by local authorities, vendors, captains, tour operators, or company management.
• In the event of weather-related cancellations, guests may be offered a rescheduled date or transferable credit, subject to merchant and vendor availability.
• Refunds are not guaranteed for weather-related disruptions and are dependent on the policies of the third-party vendors involved.
• Weather delays or cancellations do not automatically qualify for refunds.
• Situations such as oversleeping, forgetting, arriving late, traffic delays unrelated to company transportation, or personal scheduling conflicts do not qualify for emergency consideration and are not eligible for refunds or transferable credits.
This policy is in place to protect the safety, dignity, and experience of all participants. By booking with us, guests acknowledge and agree to abide by these terms.
Cherish Your Travel is registered as a standalone business entity and operates under Cherish Your Travel. for the purpose of providing travel planning services.